FAQs

If the death occurs in a hospital or aged care facility, the staff will direct you as to whom to contact. Generally they will notify the family doctor and make initial contact with the funeral director. If the death occurs in the residence or a public place, you should contact a doctor or ambulance service. They will then advise you of the next steps, which will include contacting the funeral director and possibly the police if the death was unexpected. In most cases, a Cause of Death Certificate will be issued by the attending doctor.

 

 

The formal death certificate is issued by the NSW or QLD registrar of Births, Deaths and Marriages. This usually takes 2-3 weeks.

 

 

 

 

Each state in Australia has its own guidelines which tell you how to go about registering a death. Typically you’ll need a death certificate to cancel bills, bank accounts, utilities and administer other parts of the estate.

 

 

 

 

 

 

No. The only exceptions permitted are the case of a mother and baby or twin children, where the crematoria will accept both in the same coffin if the next of kin request that the two be cremated together.

 

 

 

 

 

 

 

 

There is a highly regulated ID system that flows throughout the whole funeral process. At the crematorium the ID process continues and is adhered to stringently. You can look at very detailed  information on many crematoria sites and youtube videos illustrating the process if you want full understanding.

 

 

 

 

 

 

 

 

 

Anything that contains a battery, may explode or give off toxic gas when exposed to heat. Items such as mobile phones, pacemakers, toys with batteries and clocks. In the case of a pacemaker, this will be removed prior to the funeral taking place. Items prohibited on the grounds of exposure to heat include cans, bottles and items with excessive rubber (gumboots).

YOUR FUNERAL JOURNEY

Start planning today

Contact us when your loved one has passed away. We are available 24-7. Fill out our arrangement forms to get started.

Once we receive your forms we will call you back to confirm details. We will follow up with a confirmation email.

Your loved one will be brought into our care and you will be contacted to start arranging the funeral.

TESTIMONIALS

You don’t just have to take our word for it when choosing A Gentle Touch Funerals. Have a look at what our families have to say.

Sandy JorgensonSandy Jorgenson
03:08 01 May 24
I can't thank A Gentle Touch more for their amazing help and organisation to make my mums funeral all that she had wished for. A true celebration of her 100yrs. And now on the anniversary of her passing they have sent a beautiful Healing gift pack. Their care & compassion is so rare today. My family & I are so grateful ❤️
Joy ArrowsmithJoy Arrowsmith
03:41 22 Nov 23
A Gentle Touch Funerals took care of everything for me when I lost my son a short time ago. They made me feel comfortable and were caring. I cannot thank them enough for completing a task that was so very hard for me to face. Many thanks to Kain and staff.
staceystacey
03:55 01 Nov 23
Thank you from myself and my family, you have taken a weight of our shoulders and minds knowing that you were taking care of my brother, we couldn't be more thankful for your care and compassion, Kane you are such a kind person, thank you once again for all that you all do 😊🙏
KateKate
10:56 30 Aug 23
Thank you Kain and the wonderful team at 'A Gentle Touch Funerals' for the beautiful send off you gave Nan. Thank you for taking the stress out of the situation and making the process seamless. Everything came together perfectly, and truly reflected Nan. Kain you are a true professional, thank you for your humour, compassion and kindness. We are forever grateful.
Mareta LouiseMareta Louise
08:31 19 Jul 23
We recently lost a much loved family member which is something your never prepared for, the service kindness and understanding from Kane was absolutely perfect, genuine and heart felt with personal touches that he did from the kindness of his heart, he respected and heard what we wanted, it was lovely to be taken care of so effortlessly in such a broken time in our life, thank you to the team especially kane it meant so much to my family and I.
Erica MasonErica Mason
11:01 29 Jun 23
I cannot thank the Gentle Touch Funeral team enough for their great care and attention in handling my father's final arrangements.My mother and I were immediately at ease when we walked into A Gentle Touch. The peaceful gardens and cosy sentiments of the funeral home provided an ambience that reflected my father's love of nature and desire for a warm, welcoming environment. My mother was really happy that dad was in such a beautiful environment while we arranged for his service.Words cannot express how grateful we are for the entire team's patience and incredible support. Our father's death was sudden and devastating to our family and we had no idea where to start with organising a funeral. But Don, Vili, and Kain knew the immense pain we were feeling and went above and beyond to make this tremendously difficult time a bit easier for us. They not only provided us with a beautiful and memorable service, but also ensured that every part of the funeral was suited to our family's requirements and reflected our fathers unique personality. Dad would have been delighted with how everything turned out. And for that, we will be eternally thankful.We’d also like to thank Karen (our celebrant) for her warm and lighthearted demeanor. She took the time to truly get to know and appreciate the incredible and fun-loving man our father was, and this was beautifully reflected in his memorial serviceAgain, thank you Don, Kain and Karen from the bottom of our hearts. Your kindness, expertise, and dedication to taking care of of our dad has left an unforgettable mark on all our hearts. We will be eternally grateful for the great service and will always recommend A Gentle Touch to anyone in need of caring funeral services.Kindest regards,Erica Mason
derek kimblederek kimble
07:41 12 Oct 22
A big thank you to all of the staff at A Gentle Touch FuneralsI have the privilege to say that all of your staff were absolutely amazing.I can’t thank you enough from myself and all of my family of the care and consideration that you gave to us in our time of need.The service was professional, caring and personal; a big thanks to Raewyn for all of her consideration and professional demeanour.I would also like to thank Liz for the service that she gave. Liz is a person that is an absolute professional she is truly a kindhearted person…thank you LizI would also like to thank Catherine that also gave us the most excellent service on the phone at the front desk at reception very courteous and professional.Your service and your facilities are excellent....You have an amazing team - thank you kindly.Your sincerely on behalf of myself Derek andShirley my Mother for the service of Fiona x
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Contact our dedicated staff 24 hours a day, 7 days a week. Rest assured, we pride ourselves in the ability to be able to provide a professional and compassionate service and will not waiver from our high standards. Call us on (07) 5522 0099